Privacy Policy

Effective Date: February 1, 2022

Last Updated Date: November 30, 2022

ServiceDeck Inc. is a corporation formed pursuant to the Canada Business Corporations Act, RSC 1985, c C-44 doing business as Service Deck. Further to our End-User Terms and Conditions of Use (https://servicedeck.io/terms-and-conditions/) (the “Terms”), this Privacy Policy sets out how we collect, store and use personal information and cookies.  Unless otherwise indicated, any capitalized terms in this Privacy Policy have the same meaning attributed to them in our Terms.

By agreeing to our Terms or by using our Service Deck Platform, you consent to the collection and use of personal information in accordance with this Privacy Policy, which may update from time to time.

If you believe that we have not adhered to this Privacy Policy or would like to request an amendment to personal information being held by us, please contact our Privacy Officer by e-mail sent to info@servicedeck.io.

PART I: COLLECTION OF PERSONAL INFORMATION

The Personal Information of Other Individuals

To the extent you (or your users) provide us with, or upload data that includes the personal information of another individual, you represent and warrant that you have that individual’s consent to provide us with their information to use in accordance with this Privacy Policy and our Terms. If you do not have their consent, you agree not to upload or provide us with any such personal information.

To establish an account with us or use our Service Deck Platform, we may collect the following personal information:

• Full name;
• Business name(s);
• Mailing address;
• Billing Address;
• Email address;
• Phone number;
• Credit card information (collected and stored via a third party payment processor);
• Comments, feedback, reviews and other information you upload or provide to the Service Deck Platform;
• IP address and location data, including geo-location data;
• Website statistics and analytics data regarding your use of the Service Deck Platform;
• Other types of raw data relating to how you interact with the Service Deck Platform, for example, your browser information and session duration;
• Profile photos (where you elect to upload them); and
• All other personal information you voluntarily provide to us.

Use of Location Services

Our Service may use location services made available online and by iOS, Android and other platforms.  Location services allows location-based apps and websites to use information from internet service providers, cellular, Wi-Fi, Global Positioning System (GPS) networks, and iBeacons to determine your approximate location.  We use your location information to facilitate the operation of the platform, including connecting you with other users in your area.   To learn more about privacy and location services in iOS, visit https://support.apple.com/en-ca/HT203033. To learn more about the use of location services by Android devices, visit https://support.google.com/accounts/answer/3467281?hl=en.

Payment Processing

If you are a service provider on our platform, we may also collect credit card and payment information from you via a third-party payment processor.  As of the last date this Privacy Policy was updated, we use Stripe, Inc. and its affiliated entities worldwide, with their privacy policy available at https://stripe.com/en-ca/privacy.

Although we may display their forms on our platform, when you provide your payment details on the platform, you are providing them to the applicable payment processor.  You acknowledge that our third-party payment processors may have their own agreements which apply to you. While we will not have access to your entire credit card number, we will be able to bill your credit card and may have access to certain card and payment details such as the name on your card, billing address and card expiration date.  If you have questions regarding our payment processor, please contact us.

PART II: THE USE OF PERSONAL INFORMATION

We do not sell personal information to third-parties. However, we may use personal information to:

• Facilitate the operation of the Service Deck Platform, including sharing or providing access to personal information to Third-Party Providers (see below for details) or if you are a customer user, to share with applicable service provider users to connect you with them for the purpose of the service provider user offering you services;
• Bill and collect money owed to us;
• Verify your contact information;
• Provide user support or to support and improve our Service Deck Platform;
• Communicate with you about your account or services we offer;
• Send or display informational and promotional materials, about our platform and services we or service provider users on our platform offer;
• Pursue available legal remedies to us and to prosecute or defend a court, arbitration or similar proceeding;
• To meet legal requirements or seek legal advice from a lawyer in connection with your use of our Service Deck Platform; and
• To enforce compliance with our Terms and applicable laws, rules and regulations.

PART III: THE DISCLOSURE OF PERSONAL INFORMATION

Sharing Personal Information and Content if Required by Law

We may share personal information and any content collected, uploaded or provided to us if required by law, such as in response to a subpoena, court order or other legal process in any jurisdiction.  If we are required by law to make any disclosure of your personal information or content, we may, but are not obligated to, provide you with written notice of such disclosure, if permitted by law.

Sharing Personal Information to Cooperate with Investigations and Law Enforcement

Absent a court order, subpoena or other legal requirement to disclose personal information or content in our possession or control, you agree that we may also share personal information and content you upload or which is associated with your account to cooperate with law enforcement authorities in the investigation of any criminal matter if we reasonably believe doing so is necessary or beneficial in protecting your safety, or the safety of any third-party.

Sharing Personal Information with Third-Party Providers

Our suppliers, partners, independent contractors (collectively “Third-Party Providers”) and/or employees, may have access to, or be shared personal information to use in connection with one or more of the purposes for which the information was collected.

Our Third-Party Providers may have access to personal information in providing services to us, or providing you with access to the Service Deck Platform.   We may use a variety of Third-Party Providers in order to host our Service Deck Platform and facilitate their ordinary use, including for example, hosting servers which store personal information.

As of the last revision date of this Privacy Policy, among others, we use the following Third-Party Providers who may have access to, or store your personal information, by virtue of our use of their services:

• Our email and data hosting providers include WHC Online Solutions Inc. For more information on their privacy practices, please see https://whc.ca/legal/privacy-policy; and
• We may also use Microsoft Azure for email and data hosting in connection with the platform. For more information on their privacy practices, please see https://privacy.microsoft.com/en-ca/privacystatement.

We also use the following Third-Party Providers for data analytics and marketing in connection with your use of our Service Deck Platform, including:

• Google LLC together with their affiliated entities worldwide, in order to use Google Analytics. For details, visit https://analytics.google.com/analytics/web/; and
• Facebook Pixel, offered by Meta Platforms, Inc. and their affiliated and related entities. For more information on their privacy practices, please see https://www.facebook.com/business/m/privacy-and-data.

We may update the above list of Third-Party Providers from time-to-time as the Service Deck Platform continue to evolve. Third-Party Providers may have their own agreements and privacy policies on the collection and use of personal information which either we or you provide them.

Your Personal Information May Not Be Stored in Canada

As we may have servers, Third-Party Providers, employees and other parties we share your personal information with in locations both inside and outside of Canada, your personal information may become subject to foreign laws and foreign legal proceedings.

Sharing Personal Information if Our Business, Service Deck Platform is Acquired

We may share personal information with our successors (if our business or the Service Deck Platform are acquired by another legal entity) or any assignee of our assets relating to the Service Deck Platform. Disclosure in such circumstances is governed by the Personal Information Protection and Electronic Documents Act, SC 2000, c 5 in Canada.

Disclaimer and Warning About Sharing Personal Information Online

YOU ACKNOWLEDGE THAT WHEN SHARING PERSONAL INFORMATION ONLINE, THERE IS ALWAYS A RISK OF DATA BREACHES, INCLUDING DATA BREACHES IN WHICH THIRD PARTIES UNLAWFULLY ACCESS OUR SYSTEMS, OR THE SYSTEMS OF OUR THIRD-PARTY PROVIDERS, WHICH STORE PERSONAL INFORMATION. YOU AGREE AND ACKNOWLEDGE THERE ARE PROVISIONS IN OUR TERMS WHICH LIMIT OUR LIABLITY, INCLUDING LIABLITY ARISING IN CONNECTION WITH SUCH DATA BREACHES OR UNAHTHORIZED ACCESS.

Retention of Your Personal Information

 We keep your personal information for as long as it is required for the purpose for which it was collected. There is no single retention period applicable to the various types of personal information collected. Please contact us if you would like to delete any personal information we hold about you following the termination of your account or our Services.

PART IV: Our Use of Cookies

By using our Service Deck Platform, you consent to our use of cookies. This cookies policy explains what cookies are, how we use them and how Third-Party Providers may also use cookies on, or in connection with the Service Deck Platform.

What are Cookies?

Cookies are small text files sent to and automatically downloaded by your web browser (assuming you have cookies enabled) when you visit our platform. A cookie file is stored in your web browser and allows our platform and Third-Party Providers we use to recognize you, track your activity across our and other websites and is usually used in conjunction with logging your internet protocol address.

Cookies can be “persistent” or “session” cookies. Persistent cookies remain on your computer  (in your browser files) or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.

Can you block the use of Cookies?

Most web browsers allow you to disable the use of cookies. However, our platform or certain components of our platform may not operate properly, and you may not be able to access and use our platform if you disable cookies.

Can you delete Cookies once downloaded?

Most web browsers also permit you to delete cookies. This is typically done via your web browser’s settings, which vary depending on which web browser you use. For details on managing cookies settings using:

• Chrome – https://support.google.com/accounts/answer/32050;
• Firefox – https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored;
• Safari – https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac; and
• For any other web browser, please visit your web browser’s official web pages.

How we use Cookies

Our use of cookies is primarily to analyze how you use our platform, for instance which pages you visit most often and where you found our platform online. This helps us better understand your user experience and other statistic which we may use to provide a better user experience in future updates to our platform.

For example, cookies are used in connection with our use of Google LLC’s Google Analytics. For more information on Google Analytics and how cookies are used by Google Analytics, see Google LLC’s information page at https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage.

We, or Third-Party Providers we use to enable cookies, may also use cookies on our platform to:

• Remember choices you have made on the platform, such as your language of preference or region;
• Remembering your username; or

Target advertising or to customize advertising across various websites (not just our own) and make such advertisements more relevant to you.